Juniper setup client control
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This connection is made on the standard HTTPS TCP port 443. Test this by pinging your VDM Connection Server's FQHN through your VPN to ensure the routes are open. The alternative is to ensure your VDM Client can resolve the fully qualified host name of each VDM Connection Server. If you set the external URL you need to restart the service for it to take effect.
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Make sure the URL resolves on the internal network too. You might want to set this to the same URL you use to connect from VDM Web Access. This is described in th admin guide in the section on "Setting an Externally Resolvable Name on a Connection Server" See You can override this by setting an External URL on the VDM Connection Server (using VDM Administrator). The secure tunnel connection uses that by default to establish the secure HTTPS connection after you log in. This happens if your VDM Web Access client (or VDM Client) can't connect to the VDM Connection Server using the servers fully qualified host name.